Shipping policy

Shipping Policy for Exile Vintage

At Exile Vintage, we are committed to ensuring that your order arrives as quickly and securely as possible. Please review our shipping policy below for more details.

1. Processing Time
All orders are processed within 1-3 business days. Orders are processed Monday through Friday, excluding holidays. You will receive an order confirmation email once your purchase is complete, and a separate shipping confirmation email with tracking information once your order has shipped.

2. Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on the weight and destination of your order. Delivery times are estimates and are not guaranteed, as they may vary depending on your location and the shipping carrier.

• Domestic Shipping (Canada): Estimated delivery time is between 3-7 business days.
• International Shipping: Estimated delivery time varies based on the destination country, typically between 7-21 business days.

3. Shipping Carrier
We use a variety of shipping carriers, including [list of carriers you use, such as Canada Post, UPS, FedEx, etc.], depending on the destination and size of your order. Once your order ships, you will receive tracking details so you can monitor your shipment.

4. Shipping Delays
While we strive to process and ship orders as quickly as possible, there may be occasional delays due to weather, high demand, or issues with the shipping carrier. We are not responsible for delays caused by the shipping carrier, but we will do our best to assist you with any concerns.

5. Shipping Address
Please make sure that your shipping address is correct at checkout. Exile Vintage is not responsible for any delays or issues caused by incorrect address information.

6. International Customs & Duties
International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer, and we encourage you to check with your local customs office for more details.

7. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track the progress of your order through the carrier's website.

8. Issues with Your Shipment
If you experience any issues with your shipment, including damage or lost items, please contact us at 416-595-7199 or via email at jed@exilevintage.ca. We will assist you in resolving any issues with the shipping process.